Carrier record
Confirm what the record shows
These facts come from the lead and the public FMCSA record. They are read to the carrier as statements to confirm. Nothing here is asked cold.
Lead type and opening context
Lead with the reason and its date. Never quote the score: it is an internal prospecting tool.
Registration facts (MCS-150)
Inspection record
Authority history
Building the findings report
Matching every answer to its finding, label, and PFM service.